I had noticed when I booked the room at La Candelaria that there was a notice to advise them if you would be arriving after 16:00, so without a clear arrival time in mind, I dropped them an email. I have to say, the rapidity of their response was quite refreshing, considering the budget level I am traveling at - I can't say you'd get faster response from a chain hotel on the Mayan Riviera, that's for certain. And I was equally impressed that there will be a small package of travel options for me when I get there on how best to see the sights I want to see in the area! Now that is service!
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